At RideGo, your privacy is our priority. This Privacy Policy explains how we collect, use,
disclose, and protect your personal data when you use our website, mobile application, and
transportation services (collectively, the "Services").
1. Information We Collect
We collect information that you provide directly, automatically through our platform, and from
third-party sources to facilitate and improve our Services.
1.1 Information You Provide
- Account Data: Name, email address, phone number, and profile photo.
- Payment Information: Credit/debit card details, UPI IDs, and billing
addresses (processed securely by our payment partners).
- Ride Details: Pickup and drop-off locations, ride history, and ratings.
1.2 Information Collected Automatically
- Location Data: Precise GPS coordinates to match you with nearby drivers
and track ride progress. You can disable location permissions, but this may limit core
functionality.
- Device Information: IP address, device model, operating system, and app
usage data.
- Cookies & Tracking: We use cookies and similar technologies to remember
preferences and analyze usage patterns.
2. How We Use Your Data
Your information is used exclusively to provide, maintain, and improve our Services:
- Process bookings, payments, and ride matching.
- Communicate ride confirmations, driver details, and support updates.
- Enhance safety through real-time GPS tracking and emergency features.
- Personalize your experience and send relevant promotions (with opt-out options).
- Analyze aggregated data to improve platform performance and user satisfaction.
3. Data Sharing & Disclosure
We do not sell your personal data. We may share information only in the following circumstances:
- With Drivers: Your first name and pickup/drop-off locations are shared
with drivers to fulfill your ride.
- Service Providers: Payment processors, cloud hosting, and analytics
partners who are contractually bound to protect your data.
- Legal Obligations: When required by law, court order, or to protect the
rights and safety of RideGo, our users, or the public.
4. Data Security
We implement industry-standard security measures including encryption, secure servers, and
regular audits to protect your personal information. However, no method of electronic storage
is 100% secure; we encourage you to use strong passwords and keep your login credentials
confidential.
5. Your Rights & Choices
You have control over your data. You can:
- Access, update, or delete your account information through the app settings.
- Opt out of promotional emails by clicking "unsubscribe" in any marketing message.
- Request a copy of your personal data we hold by contacting support@ridego.in.
- Withdraw consent for location or notification permissions via device settings.
6. Data Retention
We retain your personal data as long as your account is active or as needed to provide Services.
Ride history and payment records are kept for legal and accounting purposes for up to 7 years.
After that, data is anonymized or securely deleted.
7. Children's Privacy
RideGo is not intended for individuals under 18. We do not knowingly collect data from
children. If we become aware of such collection, we will promptly delete it.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via
email or in-app notification. Continued use after changes constitutes acceptance.
9. Contact Us
If you have questions or concerns about our privacy practices, please contact our Data
Protection Officer at privacy@ridego.in or call 1800-RIDEGO.
Last updated: June 1, 2026. RideGo Technologies Pvt. Ltd. All rights reserved.